Does v10bet sell my personal data to third parties?

No. v10bet does not sell, rent, or license users' personal data to third parties for commercial or advertising purposes. Any data sharing that takes place is exclusively with service providers contracted to operate the platform — such as Pix payment processors and card gateways — and always under contracts with mandatory confidentiality clauses. Full details are available in Section 5 of this Policy.

How can I request the deletion of my data at v10bet?

You may request the deletion of your personal data by sending an email to privacidade@v10bet.net with the subject line "Data Deletion – LGPD", providing your full name and CPF. v10bet will respond within 15 business days. Please note: data subject to a minimum legal retention period – such as financial transaction records, which must be kept for 5 years under anti-money laundering legislation – cannot be deleted before that period expires.

Is my Pix payment data stored by v10bet?

The Pix key associated with your account is stored to process withdrawals as requested. Credit or debit card data is handled by a PCI-DSS certified gateway and is not stored in plain text on v10bet's servers — only a reference token is kept to facilitate future transactions if you choose to save your card. You can remove any saved payment method at any time through the payments menu in your account.

What happens to my data if I close my v10bet account?

After account closure, personal data not subject to a minimum legal retention period is anonymized or deleted within 90 days. Data that must be retained due to a legal obligation – such as financial transaction records, which the law requires to be kept for a minimum of 5 years – is retained for the necessary period and deleted at the end of it. During the post-closure retention period, such data is accessible solely for the purpose of fulfilling legal obligations, not for service delivery.

How would v10bet notify me in the event of a data breach?

If a security incident occurs that may put your data at risk, v10bet will notify affected users by email and report the incident to the ANPD within the timeframes established by the LGPD. The notification will include the nature of the incident, the data potentially affected, the corrective measures taken, and guidance on how you can protect yourself. v10bet maintains a documented incident response plan that is tested on a regular basis.

v10bet | Privacy Policy and Your Data Protection Rights

1. Who We Are and How to Identify Us

V10bet is the operator of the Sports Betting and online casino platform available at https://v10bet.net, serving exclusively the Brazilian market. For the purposes of the LGPD, v10bet acts as data controller — that is, the entity that determines the purposes and means of processing your personal data.

All v10bet operations involving personal data are carried out in compliance with Law No. 13,709/2018 (LGPD) and the guidelines of the Autoridade Nacional de Proteção de Dados (ANPD). v10bet has a designated Data Protection Officer (DPO), whose contact details are provided in Section 13 of this Policy.

2. Data We Collect

2.1 Data You Provide

During registration and use of the v10bet platform, we collect the following information that you provide to us directly:

Identification: full name, CPF, date of birth.
Contact: email address and mobile phone number.
Address: ZIP code, city, state, and full address (required for identity verification and compliance with legal obligations).
Documents: image of a national ID (RG), driver's license (CNH), or passport when requested for KYC verification.
Payment: Pix key, credit or debit card details (processed through a PCI-DSS certified gateway), or bank account information for TED.

2.2 Automatically Collected Data

When you access and use the v10bet platform, we automatically collect the following technical data:

IP address and approximate location based on IP.
Device type, operating system, and browser used.
Pages visited, session duration, and browsing sequence on the platform.
Betting records, games accessed, and transactions carried out.
Cookies and session identifiers (detailed in Section 6).

2.3 Third-Party Data

In some cases, v10bet may receive your data from authorized third parties, such as payment processors (to confirm transactions via Pix, Mercado Pago, or PicPay) or identity verification services used in the KYC process. This data is used exclusively for the purposes for which it was shared.

Sensitive data: v10bet does not collect sensitive data as defined by the LGPD (such as health information, ethnic origin, religious belief, or sexual orientation) as part of the registration or platform use process.

3. How We Use Your Data

V10bet uses your personal data exclusively for the following purposes:

Purpose	Description
Account creation and management	Register, verify, and maintain your active account on the v10bet platform.
Payment processing	Process deposits via Pix, boleto, card, PicPay, Mercado Pago, and TED, and process withdrawals to your registered Pix key or bank account.
Identity verification (KYC)	Confirm that you are over 18 years of age and that your registration details match a real, active CPF on file with the Receita Federal, as required by anti-money laundering regulations.
Service provision	Ensure the correct operation of Sports Betting, slots, live casino, and all other betting formats, including bet settlement and dispute resolution.
Legal compliance	Comply with obligations established by Brazilian law, including the LGPD, the Anti-Money Laundering Law (Lei n.º 9.613/1998), and future regulations governing the betting sector.
User Communication	Send transactional emails (registration confirmation, withdrawal notifications, security alerts) and promotional communications from v10bet when you have not opted out of receiving them.
Fraud prevention	Detect and prevent platform misuse, multiple account creation, money laundering, and other activities prohibited under the Terms and Conditions.
Service improvement	Analyze aggregated, anonymized usage patterns to improve the platform experience, odds quality, and technical performance.

What we do not do: v10bet does not use your data to build behavioral profiles for third-party advertising, does not sell data to data brokers, and does not use your data to make automated decisions that affect your rights without a human review option available.

4. Legal Basis for Processing (LGPD)

The LGPD requires that every processing of personal data have a legal basis. v10bet processes your data under the following legal grounds set out in art. 7 of Law No. 13,709/2018:

Contract performance (art. 7, V): the processing required to create and maintain your account, handle bets, and manage payments is carried out on the basis of the platform's terms of use contract that you accepted upon registration.
Compliance with a legal obligation (art. 7, II): data required for identity verification, anti-money laundering, and tax compliance obligations are processed on the basis of a legal requirement.
Legitimate interest (art. 7.º, IX): data used for fraud prevention, service improvement, and platform security are processed on the basis of v10bet's legitimate interest, always respecting users' rights and reasonable expectations.
Consent (art. 7.º, I): for sending marketing communications and promotions, processing is carried out on the basis of your consent, which may be withdrawn at any time through the communication preferences menu in your account.

5. Data Sharing

V10bet does not sell personal data. Sharing with third parties occurs only in the following situations, all supported by an appropriate legal basis:

5.1 Contracted Service Providers

To operate the platform, v10bet engages service providers who process data on the company's behalf, under contracts with mandatory confidentiality and data protection clauses:

Payment processors: responsible for processing transactions via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED transfers through partner banks (Nubank, Itaú, Bradesco, Banco do Brasil). These providers receive only the data strictly necessary to process each transaction.
Identity verification providers: used in the KYC process to confirm CPF and age verification. No document is retained by these providers beyond the period required to complete the verification.
Cloud infrastructure: hosting and storage providers that maintain the servers on which the platform runs, always under data processing agreements (DPA) aligned with the LGPD.
Game providers: slots and live casino providers (such as Pragmatic Play and PG Soft) receive anonymous session identifiers to ensure games function correctly, without access to any personally identifiable user data.

5.2 Competent Authorities

V10bet may share data with government authorities, regulatory bodies, or Brazilian judicial authorities when required by law, court order, or formal request from a competent authority. In such cases, sharing is limited to the minimum necessary to comply with the legal requirement.

5.3 Business Transfer

In the event of a merger, acquisition, or full or partial sale of v10bet's operations, user data may be transferred to the successor entity, which will be bound by the obligations set out in this Policy. Users will be notified by email before any such transfer affects the processing of their data.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored in your browser or device when you access the v10bet platform. They allow the platform to recognize your device on subsequent visits and deliver a personalized, secure experience.

6.2 Types of Cookies Used by v10bet

Essential cookies: required for the basic operation of the platform — authentication, session management, and login security. They cannot be disabled without affecting your ability to use the platform.
Functional cookies: store your language preferences, theme, and account settings so you don't have to reconfigure them on every visit.
Analytical cookies (aggregated data): collect anonymous information about how users navigate the platform so that v10bet can identify areas for improvement. No individually identifiable data is included in these reports.
Fraud prevention cookies: identify behavioral patterns that indicate platform misuse, such as the creation of multiple accounts from the same device.

Cookie management: you can configure your browser to refuse cookies or delete existing ones. Disabling essential cookies may prevent the v10bet platform's login and other features from working correctly.

6.3 No Third-Party Advertising Tracking

V10bet does not install third-party advertising network cookies or allow external partners to track user behavior within the platform for advertising purposes. The only tracking that takes place is for the purposes described above and in the Terms of this Policy.

7. Data Storage and Security

7.1 Where Data Is Stored

Personal data of v10bet users is stored on servers located in Brazil or in countries that provide an adequate level of data protection, as recognized by the ANPD. All servers are operated by infrastructure providers holding internationally recognized security certifications (ISO 27001, SOC 2).

7.2 Security Measures in Place

V10bet applies the following technical and organizational measures to protect your data:

256-bit SSL/TLS encryption on all data transmissions between the client and our servers.
Encryption of sensitive data at rest (in particular passwords, which are stored exclusively as salted hashes using modern algorithms such as bcrypt).
Role-based access control (RBAC) – only employees who need the data to perform their job have authorized access.
Multi-factor authentication for all internal access to systems containing user data.
Continuous monitoring for suspicious activity and unauthorized access attempts.
Penetration testing and security audits conducted periodically by independent third parties.
Encrypted backups with controlled retention and documented disaster recovery procedures.

Shared responsibility: your account security is also your responsibility. Use a strong password, enable two-step verification in your account settings, and never share your login credentials. v10bet will never ask for your password via chat or email.

8. Data Retention

V10bet retains personal data for as long as necessary for the purposes described in this Policy, in compliance with the minimum retention periods required by applicable Brazilian law:

Active account data: retained for the entire duration of the contractual relationship — that is, for as long as you have an active account on the platform.
Financial transaction data: retained for a minimum of 5 years after the transaction, as required by the Anti-Money Laundering Law (Law No. 9,613/1998) and the Federal Revenue Service.
Betting records: retained for a minimum of 5 years for audit and dispute resolution purposes.
Identity verification data (KYC): retained for a minimum of 5 years after account closure, as required by regulation.
Data from an account closed at the user's request: after account closure, personal data not subject to a statutory minimum retention period is anonymized or deleted within 90 days.

At the end of the applicable retention period, data is securely deleted or anonymized in a way that does not allow the data subject to be re-identified.

9. Your Rights as a Data Subject (LGPD)

The LGPD grants you a robust set of rights over your personal data. v10bet is committed to making it easy to exercise those rights, within the legally established timeframes.

Right of Access

Request a copy of all personal data v10bet holds about you, including a description of the purposes for which it is used and the recipients with whom it has been shared.

Right of Rectification

Request the correction of incomplete, inaccurate, or outdated personal data. For basic account details, corrections can also be made directly in your account settings.

Right to Erasure

Request the deletion of data processed on the basis of consent or when it is no longer necessary for its original purposes. Data subject to a statutory minimum retention period cannot be deleted before that period expires.

Right to Data Portability

Request your data in a structured, machine-readable format for transfer to another controller, where technically feasible and where processing was based on consent or contract.

Right to Object

Object to data processing carried out on the basis of legitimate interest when you believe your fundamental rights and freedoms override that interest. v10bet will assess your objection and respond formally.

Withdrawal of Consent

Withdraw any consents you have granted (such as receiving marketing emails) at any time through the communication preferences menu in your account or by emailing privacidade@v10bet.net.

How to exercise your rights: submit a request to privacidade@v10bet.net with the subject line "LGPD Rights – [type of request]", identifying yourself by full name and CPF. v10bet will respond within 15 business days as required by the LGPD.

10. Minors

The v10bet platform is intended exclusively for users aged 18 and over. v10bet does not knowingly collect personal data from minors and does not permit registration or use of the platform by anyone under the age of 18.

If we become aware that data from a minor was inadvertently collected, the data will be immediately deleted, the account will be closed, and any deposited funds will be returned to the legal guardian after verification. If you believe a minor has misused the platform, please contact support immediately at contato@v10bet.net.

11. International Data Transfers

In some cases, v10bet user data may be processed on servers located outside Brazil – for example, by cloud infrastructure providers or by international gaming providers such as Pragmatic Play and PG Soft.

When this occurs, v10bet ensures the transfer is covered by one of the following safeguards:

The destination country offers an adequate level of data protection recognized by the ANPD.
The recipient is a signatory to standard contractual clauses for data protection approved by the ANPD or an equivalent international authority.
The transfer is necessary for the performance of the platform's terms of use that you accepted upon registration.

In all cases, data transferred internationally is limited to what is strictly necessary for the specific purpose, and recipients are contractually obligated to maintain a level of protection compatible with the LGPD.

12. Changes to This Privacy Policy

V10bet may update this Privacy Policy at any time to reflect changes in data processing practices, updates to Brazilian legislation, or improvements to the service. All changes will be published on this page with the update date indicated at the top.

For changes that materially affect user rights or the purposes of data processing, v10bet will send an email notification to users with an active account at least 15 days before the new terms take effect.

For editorial changes with no material impact on your obligations or rights as a data subject, updates may be made without prior email notice. The version currently published on this page is always the one in effect. Continued use of the platform after the effective date constitutes acceptance of the updated Policy.

13. Data Protection Officer (DPO)

V10bet has appointed a Data Protection Officer (DPO) as provided under Article 41 of the LGPD. The DPO serves as the official communication channel between data subjects, the National Data Protection Authority (ANPD), and v10bet's internal team responsible for LGPD compliance.

V10bet DPO Responsibilities

Advise the company and its employees on LGPD obligations, receive complaints and communications from data subjects, handle requests for the exercise of rights, report security incidents to the ANPD, and guide data compliance audits.

Contact the DPO

To exercise your rights as a data subject or to report concerns about how v10bet handles personal data, please reach out exclusively through the dedicated channel: privacidade@v10bet.net. Responses within 15 business days.

14. Contact

For questions, requests, or complaints related to this Privacy Policy and the processing of your personal data by v10bet, please use the channels below:

Privacy and data protection (LGPD): privacidade@v10bet.net
General support by email: contato@v10bet.net
Live Chat: available 24 hours a day, 7 days a week, in Portuguese, directly on the platform after you log in.

If you believe v10bet has not adequately responded to your LGPD rights request, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) at gov.br/anpd.